ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router User Manual

1. හැඳින්වීම

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your ARRIS SURFboard G36 Multi-Gigabit Cable Modem & AX3000 Wi-Fi 6 Router. The G36 combines a DOCSIS 3.1 cable modem with an AX3000 Wi-Fi 6 router, offering high-speed internet access and a robust wireless network for your home or small office. Please read this manual thoroughly before setting up your device to ensure optimal performance and proper usage.

2. පැකේජ අන්තර්ගතය

පහත ලැයිස්තුගත කර ඇති සියලුම අයිතම ඔබේ නිෂ්පාදන පැකේජයට ඇතුළත් කර ඇති බව තහවුරු කර ගන්න:

• ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router
• විදුලි රැහැන්
• Ethernet Cable (may be included)
• ඉක්මන් ආරම්භක මාර්ගෝපදේශය (ඇතුළත් විය හැක)

3. නිෂ්පාදන අවසන්view

The ARRIS SURFboard G36 is a high-performance device designed to deliver fast and reliable internet connectivity. It integrates a DOCSIS 3.1 cable modem for multi-gigabit internet speeds and an AX3000 Wi-Fi 6 router for advanced wireless networking.

රූපය 3.1: ඉදිරිපස view of the ARRIS SURFboard G36 device.

ඉදිරිපස පුවරුවේ දර්ශක

The front panel features LED indicators that provide status information about the device's operation. Refer to the table below for a description of each indicator.

පසුපස පැනල් වරාය

Figure 3.2: Rear panel connections of the ARRIS SURFboard G36.

• COAX Port: Connects to your cable wall outlet for internet service.
• 2.5 Gbps Ethernet Port: For connecting a high-speed device like a computer or switch.
• Gigabit Ethernet Ports (x4): පරිගණක, ක්‍රීඩා කොන්සෝල හෝ ස්මාර්ට් රූපවාහිනී වැනි රැහැන්ගත උපාංග සම්බන්ධ කිරීම සඳහා.
• යළි පිහිටුවීමේ බොත්තම: Used to restore factory default settings (requires a paperclip or similar object).
• විදුලිබල වරාය: ඇතුළත් කර ඇති බල ඇඩැප්ටරයට සම්බන්ධ වේ.

4. සැකසුම් උපදෙස්

4.1 ඔබ ආරම්භ කිරීමට පෙර

• Contact your Internet Service Provider (ISP) to confirm compatibility and service requirements. The ARRIS G36 is approved for Cox, Spectrum, Xfinity, and others.
• Disconnect any existing modem and router from your network.
• Ensure you have your ISP account information readily available for activation.

4.2 දෘඪාංග ස්ථාපනය

1. කොක්සියල් කේබලය සම්බන්ධ කරන්න: Connect one end of a coaxial cable (not included) to the COAX port on the rear of the G36 and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. සම්බන්ධක බලය: Connect the included power cord to the Power port on the G36 and then plug the other end into an electrical outlet. The Power LED on the front panel should illuminate.
3. මාර්ගගත LED සඳහා රැඳී සිටින්න: Allow the G36 to power on and establish a connection. This may take several minutes. The Online LED on the front panel will turn solid green once the modem is successfully connected to your ISP's network.
4. (විකල්ප) රැහැන්ගත උපාංග සම්බන්ධ කරන්න: For wired connections, connect an Ethernet cable from the 2.5 Gbps Ethernet port or any of the Gigabit Ethernet ports on the G36 to your computer or other network device.

4.3 සේවා සක්‍රිය කිරීම

After hardware installation, you must activate your G36 with your Internet Service Provider. This process typically involves:

• Calling your ISP's customer support line.
• Providing the MAC address (CM MAC) and Serial Number (S/N) located on the label on the bottom or back of your G36.
• Following the instructions provided by your ISP to complete the activation.

Some ISPs may offer an online activation portal. Refer to your ISP's documentation for specific activation procedures.

5. මෙහෙයුම් උපදෙස්

5.1 Wi-Fi වෙත සම්බන්ධ කිරීම

The G36 broadcasts a Wi-Fi network. The default Wi-Fi network name (SSID) and password (Wi-Fi Key) are printed on the label on the bottom or back of your device.

1. On your wireless device (laptop, smartphone, tablet), open the Wi-Fi settings.
2. Select the Wi-Fi network name (SSID) that matches the one on your G36 label.
3. Enter the Wi-Fi Key (password) when prompted.
4. Your device should now be connected to the internet via Wi-Fi.

5.2 වෙත ප්‍රවේශ වීම Web කළමනාකරු

You can configure advanced settings of your G36 through its web- පදනම් වූ කළමනාකරණ අතුරු මුහුණත.

1. Ensure your computer is connected to the G36 via Ethernet or Wi-Fi.
2. a විවෘත කරන්න web බ්‍රවුසරය (උදා: ක්‍රෝම්, ෆයර්ෆොක්ස්, එජ්).
3. ලිපින තීරුවේ, ටයිප් කරන්න 192.168.0.1 or 192.168.100.1 and press Enter. (The exact IP address may vary; check the label on your device or your ISP's documentation).
4. Enter the default username and password. These are typically printed on the device label. Common defaults are පරිපාලක for username and මුරපදය for password, or a unique password provided on the label.
5. Once logged in, you can configure Wi-Fi settings, network security, parental controls, and other advanced features.

වැදගත්: For security, it is highly recommended to change the default Wi-Fi password and the web manager login password after initial setup.

6. නඩත්තු කිරීම

6.1 Rebooting the Device

Periodically rebooting your G36 can help resolve minor connectivity issues and improve performance. To reboot:

1. Unplug the power cord from the back of the G36.
2. Wait for at least 10-15 seconds.
3. Plug the power cord back into the G36.
4. Allow several minutes for the device to power on and reconnect to your ISP's network.

6.2 ස්ථිරාංග යාවත්කාලීන කිරීම්

Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP or ARRIS support.

6.3 පිරිසිදු කිරීම

To clean the exterior of your G36, use a soft, dry cloth. Do not use liquid cleaners or aerosol sprays, as they may damage the device.

7. දෝශ නිරාකරණය

7.1 අන්තර්ජාල සම්බන්ධතාවයක් නැත

• කේබල් පරීක්ෂා කරන්න: සියලුම කේබල් (කොක්සියල්, ඊතර්නෙට්, බලය) ආරක්ෂිතව සම්බන්ධ කර ඇති බවට වග බලා ගන්න.
• LED පරීක්ෂා කරන්න: Verify that the Power and Online LEDs on the front panel are solid green. If the Online LED is blinking or off, the modem is not connected to your ISP's network.
• නැවත ආරම්භ කරන්න: Perform a power cycle (unplug, wait 15 seconds, plug back in) on the G36.
• ISP අමතන්න: If the issue persists, contact your Internet Service Provider to confirm service status and modem activation.

7.2 මන්දගාමී අන්තර්ජාල වේගයන්

• Test Wired Connection: Connect a computer directly to the G36 via an Ethernet cable and test speeds. If wired speeds are normal, the issue may be with your Wi-Fi network.
• Wi-Fi බාධාව: Move the G36 away from other electronic devices that may cause interference (e.g., microwaves, cordless phones).
• නාලිකා තදබදය: දී web manager, try changing your Wi-Fi channel to a less congested one.
• ISP සේවාව: Contact your ISP to verify your subscribed speed plan and check for any network issues in your area.

7.3 Wi-Fi Not Broadcasting or Connecting

• Check Wi-Fi LED: Ensure the Wi-Fi LED on the front panel is solid green.
• Verify SSID/Password: Double-check that you are selecting the correct Wi-Fi network name (SSID) and entering the correct password (Wi-Fi Key).
• නැවත ආරම්භ කරන්න: Reboot the G36.
• කර්මාන්තශාලා යළි පිහිටුවීම: As a last resort, you can perform a factory reset by pressing and holding the Reset button on the rear panel for 10-15 seconds with a paperclip. අවවාදයයි: This will erase all custom settings and restore the device to its default configuration. You will need to reconfigure your Wi-Fi settings and potentially reactivate with your ISP.

8. පිරිවිතර

9. වගකීම් සහ සහාය

9.1 නිෂ්පාදන වගකීම්

For information regarding the warranty of your ARRIS SURFboard G36, please refer to the warranty card included with your product or visit the official ARRIS website. As this is a renewed product, specific warranty terms may be provided by the Amazon Renewed program or the seller. Please consult your purchase documentation for details.

9.2 තාක්ෂණික සහාය

If you encounter issues that cannot be resolved using the troubleshooting steps in this manual, please contact ARRIS Technical Support or your Internet Service Provider for assistance.

• ARRIS Support Webඅඩවිය: www.arris.com/support විසින් තවත්
• ISP සහාය: Refer to your Internet Service Provider's contact information.