EPB Manuals & User Guides

EPB (Electric Power Board of Chattanooga) is a municipally owned utility and telecommunications company serving Chattanooga, Tennessee, and the surrounding Hamilton County area. Established in 1939 to provide electric power, EPB pioneered the United States' first community-wide Gig network in 2010. By leveraging a comprehensive fiber optic network, EPB delivers high-speed internet, television, and telephone services to residential and commercial customers alongside its electric distribution system.

The company is renowned for its advanced smart grid infrastructure, which reduces power outages and improves restoration times. EPB also offers a suite of digital tools including the Hosted UC App for business communications, the Uprise Wi-Fi Management App, and energy management programs like EPB Power Savers. Support is provided locally 24/7/365 to ensure reliable connectivity and energy services.

• How do I contact EPB Technical Support?

  Technical assistance is available 24/7/365. You can reach EPB Technical Support by calling 423-648-1500 and selecting option 2.

• What devices are compatible with the EPB Hosted UC App?

  The EPB Hosted UC App is available for Windows and Mac desktop computers. It acts as a softphone add-on to the EPB Hosted Phone Solution platform, allowing users to make calls, chat, and retrieve voicemail.

• How does the EPB Power Savers program work?

  EPB Power Savers is a voluntary energy reduction program for commercial customers. Participants reduce electricity use during peak event times (up to three times a month) to earn monthly credits on their bills without penalties for non-participation.

• Can I pay my EPB bill with cash?

  Yes, you can use the EPB Cash Payment Barcode System to pay with cash at participating retailers such as CVS, Walgreens, and Dollar General. You must generate a unique barcode via the MyEPB portal before paying.

• How do I update my 911 location for EPB VoIP services?

  To ensure emergency services can locate you, update your registered address by calling the Network Operations Center at 423-648-1500, option 2. You will need your CPNI or tax ID information.